RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If cancelling your order which is not damaged, defective or ordered in error, you must inform us within 14 days of receiving your order and return the order within 30 days of receipt to qualify for a refund.

To be eligible for a return, your item must be unused,  in the same condition that you received it and in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Free gifts or promotional items
  • Gift cards
  • Personalised Products (Items that have been modified with a name or message)
  • Commissioned Artwork (Artwork created specifically for you by the artist)

There are certain situations where only partial refunds are granted (if applicable)

  • Products with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error

REFUNDS (if applicable)

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied, using your original method of payment, within 14 days

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at;

michelle.madart2015@gmail.com

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded

EXCHANGES (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, please contact us at

michelle.madart2015@gmail.com

and send your item to:

MAD ART
106 Main Street
Kinglassie, Lochgelly
FIFE
KY5 0YF
United Kingdom

SHIPPING

To return your product, you should contact us at  michelle.madart2015@gmail.com and mail your product to: the same address as above.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary, but in most cases your replacement will arrive within 7-10 days.

If you are shipping an item with a high monetary value, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and a refund/exchange can only be authorised on our receipt of the original item.